Terms of service

Last updated: July 2, 2026

Welcome to Holistiq. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Holistiq

Holistiq is an online retailer offering smart home, lifestyle, wellness, and home improvement products.

Throughout these Terms, “Holistiq”, “we”, “our”, and “us” refer to our business.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have the permission of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

3. Products

We make every effort to display our products, descriptions, specifications, and images as accurately as possible.

However:

  • Colours may appear differently depending on your screen.
  • Product packaging may vary from images shown.
  • Minor design updates may occur without affecting functionality.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

While we strive to ensure pricing accuracy, occasional errors may occur.

If a pricing error is identified after an order has been placed, we reserve the right to:

  • Cancel the order and issue a full refund, or
  • Contact you with the option to proceed at the correct price.

5. Orders

Placing an order does not automatically constitute acceptance of your purchase.

We reserve the right to decline or cancel any order for reasons including:

  • Product availability
  • Pricing errors
  • Suspected fraud
  • Payment issues
  • Incorrect customer information

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payments

Payments are securely processed through approved payment providers.

Holistiq does not store your complete payment card information.

Orders will only be processed after successful payment authorization.

7. Shipping

Shipping times are estimates only.

Actual delivery times may vary due to courier delays, weather conditions, public holidays, supplier availability, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for full details.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before requesting a return.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Graphics
  • Product descriptions
  • Website design
  • Images
  • Icons
  • Text
  • Videos

is the property of Holistiq or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality.
  • Copy or exploit our content without permission.
  • Misrepresent your identity or provide false information.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Holistiq shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website.
  • Delayed deliveries.
  • Product availability.
  • Technical interruptions.
  • Third-party services.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Product Warranties

Where applicable, products may include a limited warranty.

Warranty coverage, exclusions, and claim procedures are outlined in our Warranty Policy.

13. Third-Party Services

Our website may include links to third-party websites or services.

Holistiq is not responsible for the content, availability, or privacy practices of third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

15. Changes to These Terms

We may update these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website unless otherwise stated.

Your continued use of our website after updates have been published constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts, except where applicable consumer protection legislation provides otherwise.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: holistq.za@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (SAST)