Shipping policy

Last updated: July 2, 2026

Thank you for shopping with Holistiq. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

During peak seasons, promotions, or public holidays, processing times may be slightly longer.

Shipping Locations

Holistiq currently ships throughout South Africa.

We are working towards expanding our shipping destinations in the future.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

  • Major cities: 3–7 business days
  • Regional areas: 5–10 business days
  • Remote locations: 7–14 business days

Delivery estimates are provided as a guide and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the products ordered.

From time to time, Holistiq may offer free shipping promotions. Any applicable minimum order value will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number (where available) via email.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

Some orders may arrive in separate packages.

This may occur because:

  • Products are shipped from different fulfilment partners.
  • Items have different stock availability.
  • Products require different shipping methods.

You will not be charged additional shipping fees solely because your order arrives in multiple shipments.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Courier delays
  • Customs inspections (where applicable)
  • Public holidays
  • High order volumes
  • Supply chain disruptions

If your order experiences an unexpected delay, our support team will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • Please contact us immediately.
  • If your order has not yet been dispatched, we will do our best to update the address.
  • Once an order has been shipped, we may not be able to make changes.

Holistiq is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Failed Deliveries

If a parcel is returned to us because:

  • The address was incorrect,
  • Delivery attempts were unsuccessful,
  • The parcel was not collected,

the customer may be responsible for any additional shipping costs required to resend the order.

Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with the courier to investigate the shipment.

Investigations may take several business days depending on the courier’s procedures.

If a parcel is confirmed as lost during transit, we will arrange an appropriate solution, which may include a replacement or refund.

Damaged Deliveries

If your package arrives visibly damaged, please:

  • Take photographs of the packaging before opening it.
  • Take photographs or videos of the damaged item.
  • Contact us within 7 days of delivery.

This allows us to work quickly with our fulfilment partners and courier services to resolve the issue.

Delivery Responsibility

Risk of loss transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Please ensure someone is available to receive your parcel where required.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: holistq.za@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (SAST)

We aim to respond to all enquiries within 1–2 business days.