FAQs

Last updated: July 2, 2026

Orders

How do I place an order?

Simply browse our products, add your chosen items to your cart, and proceed to our secure checkout. Once your payment has been confirmed, you’ll receive an order confirmation by email.

Can I cancel or change my order?

If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible. Once an order has been processed or dispatched, it can no longer be cancelled or modified.

How can I check my order status?

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information (where available).

Shipping

Where do you ship?

We currently ship throughout South Africa.

How long does delivery take?

Estimated delivery times after dispatch are:

Major cities: 3–7 business days
Regional areas: 5–10 business days
Remote areas: 7–14 business days

Please note that these are estimated delivery times and may vary.

Why did my order arrive in multiple packages?

Some products are shipped from different fulfilment partners or warehouses. If you order multiple items, they may arrive separately at no additional shipping cost.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Please see our Refund & Return Policy for full details.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. We’ll review your claim and arrange a replacement, repair, store credit, or refund where appropriate.

How long do refunds take?

Once your return has been inspected and approved, refunds are issued to your original payment method. Processing times vary depending on your bank or payment provider.

Products

Are your products covered by a warranty?

Yes. Unless otherwise stated, eligible electronic products include a 12-month limited warranty against manufacturing defects. Please refer to our Warranty Policy for complete terms.

Do your products come with instructions?

Yes. Most products include user instructions. Where available, additional setup or installation guidance may also be provided online.

Are your products compatible with South African power outlets?

Products intended for use in South Africa are supplied with compatible plugs or suitable adapters where required. Please refer to the product description for specific details.

Payments

What payment methods do you accept?

We accept secure payment methods available at checkout. The options displayed may vary depending on your location and payment provider.

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers. Holistiq does not store your full payment card details.

Customer Support

How can I contact Holistiq?

You can reach our customer support team by email:

holistq.za@gmail.com

Business Hours:
Monday–Friday
9:00 AM–5:00 PM (SAST)

How quickly will I receive a response?

We aim to respond to all customer enquiries within 1–2 business days.